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Our was shot. Completely rusted put. The handler gone but home warranty won't cover a whole list of parts that need to go with the handler. You can't just replace one part of a system. So all said and done , after 10 days in July heat. With no ac. About 20 calls in. No one giving us an answer. We had to take into our own hands. Find a company to install a whole unit which costs anywhere between 5500 8000 depending on brand etc. in the end they sent us a check for 684.

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We tried offering the service to customers of picking up the parts locally for extra $ but that is a no no and just made everyone angry. So, everyone just had to wait. There was little or no more money coming from the repair after the service fee is collected from the customer. You might ask why we worked for them. It was to try to sell good service, solid equipment, at reasonable prices outside of the home warranty policies. As times have gotten tougher, that has become less frequent, as the complaints and hassles have increased. Therefore, we quit working for all home warranty companies to offer our services to a higher quality clientele. One last thought: If it sounds too good to be true, it probably is!Very interesting to hear from the other side when it comes to home warranties. Factory farmers barely make any money off of the chickens that they sell, and the second they try to reduce the amount of chickens per square foot in their facility, their cost goes up and their sales go down. When it comes down to pennies on the dollar, people are going to do what they have to do to eat and survive. It sounds like the real problem here is the actual system the home warranty companies set up, because it does pit customer and contractor against one another.