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My agent said he used to suggest AHS but had found there were a lot of complaints. I thoroughly read the details so I knew when I had to make calls for service what was and what was not covered. Every one of my service calls were handled smoothly by OR and the contractors were knowledgeable and prompt in resolving the issue. I had my dishwasher repaired, my refrigerator/freezer repaired, some plumbing and electrical issues. Thank goodness for the Home Warranty plan and that Old Republic customer service was so good and their networked contractors seem to be of a higher caliber than is reported here in this article. I paid $375 for the plan and $75 for each service call.
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I received a home warranty when I bought my home from the estate of the previous owner. It proved valuable, since the previous owner had not kept up maintenance for some years. The warranty paid for replacement of the frozen main water shutoff, fixing an unsteady toilet and fixing a leaky tub drain fixture. That said, the quality of some of the work was not great. The toilet was unsteady because the tile floor on which it sat was uneven. The "fix" made was replacement of the wax sealing ring, which made the toilet steady for a few months but was not really a permanent fix. I ultimately set the toilet in a bed of grout to get a lasting fix. The second issue I had with the quality was that the "fix" for the tub leak would have left me with a $7 plastic drain in place of the original Eljer chrome plated, solid brass, triplever pop up bath drain which would cost about $400 were it still available. Fortunately, I watched the plumber closely and stopped him when he uncased a reciprocating saw. Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner.